technology & training

Without a doubt, we live in a time where technology reaches all aspects of business. We communicate primarily through emails, do reseach online, convert our systems & data to online applications, use video conferencing equipment to hold meetings so that additional travel expenses are eliminated, and a majority of our marketing is now done online as well.

Recently, we've begun to see a trend in online training as well. The opportunities for online training are almost endless. Not only are there blogs touching on just about any topic imaginable, but there are webinars, capability for webex/SameTime meetings, and even more CBTs than ever before.

At my company, we have a goal of 40 hours of training for each & every employee. Quite honestly, this was one of the primary reasons I chose to work with LeasePlan. I was instantly impressed that there was a company out there that valued its employees so much that it included TRAINING as one of their top Key Performance Indicators for their annual plan - right up there with net income, return on equity & client satisfaction ratings.

Obviously, it can become difficult for each & every employee to get away from their desk to attend 40 hours of training while making sure that their actual job requirements are completed as well. Not to mention, that we have two locations (one here in Atlanta, & a second in Chicago). I'm ONE person, and primarily housed in Atlanta. So how do I cater to the additional 150 employees that over 700 miles away from me without racking up on extra delta skymiles at my companies expense when everyone's budget is being scrutinized anyway OR leaving the Chicago folks feeling jipped? Enter technology to save the day!

We had to get a bit creative with the availability and type of training that would be offered. We now provide a vast offering of CBT courses that are available for any employee that they are able to access at any time of the day and even from home. As well, we know both Atlanta & Chicago are known for horrible commutes, so LeasePlan employees can check out one of the many books on cd from our library. They get their training credit once they have completed the book & filled out a Q/A summary on the book they selected. Let's not forget that I'm only able to travel to Chicago four, maybe five, times out of the year... Is it really fair to the other office that the people here have me at their disposal practically year round? Solution!!! WebEx/SameTime Meetings!!! Basically, I'm able to give access to our remote employees to view my computer screen through an online application. They log in, access the meeting I've set up, and voila! they can see everything that the people in Atlanta can see! As well, they dial into a conference bridge so that they can actually hear the presentation as well. It's almost as if they were right there with me. At times, we even hold training classes in one of our boardrooms to utilize the video conferencing equipment. It really does add such a personal touch to be able to see the face of the person you're talking to.

It doesn't take much to think outside the box; but it definitely makes a difference. At the end of October, almost 50 % of our employee base had already exceeded our 40 hour goal with an average of 61 hours. The total average of training hours per employee is 39.9 hours!!! That's amazing & we're not even finished with the year!

and the winner is...

Hello all!!! I'm sorry I've been away for the past couple of weeks, but I'm back!

Just a quick update on our Women's Professional Development Series which I mentioned in the last entry. The third program just started up so we've got a fresh new set of women ready to development their careers! It's very exciting! I love working for company that continually finds new & interesting ways to develop their employees.

On another extremely exciting note - this program helped LeasePlan win a Client Advisor Award!!! The Client Advisor Awards are designed to set the standards for best practice behavior and results in the relationships between professional services firms (in this case, the company we partnered with to design the program was PathBuilders) and their clients (us). Both the professional services firms & the clients can be nominated for the award, and in this case, LeasePlan was nominated for our group and we won the award as well!!!